Do I need to prepare the workspace prior to installation?
All instruments need a power source, and some have additional requirements such as a water supply or waste extraction. Where this the case, we will advise you prior to shipping your instrument.
What specialist skills or knowledge are required?
You don't need any specialist skills or knowledge to perform a Smart Install. Simply follow the instructions provided.
Do I need specialist tools or equipment to Smart Install a new instrument?
  • For installation of a Mastersizer or Zetasizer system, you will need a computer with internet access in order to view the installation guides. For installation of an Epsilon 1 XRF instrument, you will also need a smartphone or tablet to connect with our support personnel via a secure, augmented reality (AR) platform.
  • Everything else you need to install your new instrument will be provided.
What languages are available for the Smart Install guides?
  • Mastersizer: English, Chinese, Korean, French, German and Japanese
  • Zetasizer: English, Chinese, Korean, French, German and Japanese
  • Epsilon 1: English, French, German and Japanese, Spanish and Portuguese